Organizations to enable change

To make change happen, Pradeep Henry did several things. One of them: set up organizations. Since 1987, Henry has founded 5 organizations.

The Evident Group LLC

Henry cofounded Evident in the US. The aim was to bring business-centric methods to software development.

Cognizant groups

Courtesy: BusinessLine

Henry started and evolved a group that delivered new value to customer organizations every few years.

  1. Human-centric user interface design team that delivered usable technology
  2. Business process centric user interface design team that delivered measurable productivity gains
  3. Integral design team that blended technology and business change to deliver better business design (this team functioned as a separate group).

Through these groups, Henry essentially kept Cognizant competitively differentiated during 1996-2007.

ACM chapter

Henry founded CHI-SI, a professional association chartered by ACM, USA. Through conferences hosted by this association, Henry brought usability education to the Indian IT industry. The association hosted seven annual national usability conferences, including India's first.

Institute for Process-Efficient Technology

Called Instipet, Henry founded this professional association to: (a) Create awareness among business and IT executives about how to bring business improvements through technology (b) Advance the practice of integrally designing software and business change. The association hosted India's first business process management conference featuring Mark McGregor, who is a pioneer in the field.

TCS technical writing group

Back in the late 80s and early 90s when user interfaces where not as intuitive as they are today, effective use of software depended on the quality of user manuals. Despite challenges, Henry set up a tech writing practice at Tata Consultancy Services (TCS). The initiative included several actions including training that Henry organized for TCS' editors from various cities.

The impact? Users at customer organizations got better manuals. And colleagues became very successful. Today, some of them run large writing/content business units at multibillion-dollar firms, while some even run their own tech writing firms.