Process-Centered Design (PCD): A business process driven approach to design business applications. PCD has helped build over 175 process-centric applications
Process-Efficient Technology (PET): A holistic method to design/improve an IT-enabled business process — uniquely viewing and integrating the user interface as a process element
UCID: A usability driven approach to integrate and develop all user-related textual elements including user interface labels, application messages, and user assistance materials like online Help. Approach covered in my book published in the US.
Research
Initiated and directed 10 research/study projects
Discovered new insights in the areas of IT and business process.
Corporate entrepreneurship
Set up and led three Centers of Excellence, the most recent two at Cognizant
One of these COEs initially helped software teams deliver business process centric user interfaces, but quickly evolved to help them deliver process-centric applications and business process improvements
Created new-breed practitioners with "blended" role and skill-set [business analysis + design].
