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TCS' PRACTICE TRANSFORMED

1989—1996

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WHY TCS WAS AT RISK OF LOSING A HIGH-VALUE CUSTOMER WITH GLOBAL OPERATIONS
TCS had just won projects from the customer's labs in the US, Europe, and Japan, but when the projects kicked off, the customer complained about TCS's manuals — you couldn't use the 80s software without manuals structured and written from the user's viewpoint

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MY CONTRIBUTION
Capability-shifted a copyediting cost center into a customer-centric technical writing group — retaining the high-value customer and unlocking a new revenue stream.

Vice President of HR, JP Abraham: “I was proud to read your profile in the IEEE newsletter. I would like to congratulate you on your achievements."