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TCS' PRACTICE TRANSFORMED

1989—1996

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WHY TCS WAS AT RISK OF LOSING IBM, A HIGH-VALUE CUSTOMER
TCS had just won projects from the customer's labs in the US, Europe, and Japan, but when the projects kicked off, the customer complained about TCS's manuals — you couldn't use the 80s software without manuals developed from the user's viewpoint

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MY CONTRIBUTION
Turned an internal copyediting group into a customer-centric technical writing group — retaining the high-value customer and unlocking a new revenue stream | Based on evidence-supported Impact Analysis

Vice President of HR, JP Abraham: “I was proud to read your profile in the IEEE newsletter. I would like to congratulate you on your achievements."